Many people walk into a medical appointment feeling uncertain and walk out even more confused. You might forget to ask a key question, struggle to remember what was said, or leave unsure about your next steps. It’s a common experience—and one that can affect your outcomes.

For many people, the hardest part of managing their healthcare isn’t the care—it’s the system.

Between insurance claims, prior authorizations, deductibles, billing codes, and confusing documents like “explanations of benefits,” it can feel like you need a translator just to understand what’s happening, let alone advocate for what you need.